Q&A with Emma Forward, Head of Facilities & Premises

19 November 2019 | Posted in Project
Q&A with Emma Forward, Head of Facilities & Premises
Emma Forward at the Discovery Centre

What is your role with the Discovery Centre? 

My role is to make it a success! Currently that’s working on getting the inside of the building fitted out and recruiting key staff such as the Centre Manager. Next, it will be working out and setting up the operational logistics of the centre – everything from the café menu, shop inventory - and making sure those lovely windows are clean. A really key aspect will be ensuring the sustainability of the centre by making it a financial success over the long term – so generating good levels of income from all sales and activities.

What do you think are the most important things to get right in the building, from the point of view of visitors? 

It has to be a positive experience for everyone, whether they're popping in for coffee, attending one of the amazing education sessions or enjoying the fantastic view. We will be aiming for exemplary customer service, to listen to feedback and try to continuously improve.

What are the biggest challenges? 

If anyone has ever built a new house, moved in and started multiple businesses at the same time, they may just understand. We may have some teething problems, but we will also have a great, dedicated team and the invaluable support of both Sussex Wildlife Trust and the Friends of Rye Harbour Nature Reserve.

What are you most looking forward to when the Centre opens? 

Enjoying a lovely caffè latte in our wonderful café and watching the wildlife – protected from the occasionally challenging weather.

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